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Delivery Information

After you have placed an order the following will occur :

1. For credit card payments via the Internet processing will commence the same day. For Phone Credit Cards you will be contacted during normal business hours to get the necessay credit card details before processing commences. Paypal commences after confirmation of funds deposited by Paypal allow upto 2 days from placing order

2. Your purchases will be picked and wrapped in a postbag/carton for small items or in bubble wrap for larger items.

3. Your purchases will then be shipped by Australia Post for small items or TNT for large items greater then 1mx1m and also depending on destination. For out of the way locations (non capital cities) if additional freight is required you will be contacted by phone.

4. When your goods are delivered if they appear to be damaged you must write on the receipt that they were damaged (this receipt will be provided by the driver on delivery) keep a copy as failure to write this information down on the drivers delivery docket means we may not be able to replace the goods. Then notify us immediately by email at sales@xlw.com.au or by phone 02 4367 2999 that the goods were damaged failure to do this may make it impossible for us to replace the goods if the goods were damaged by the freight company.

We highly recommend that you choose a delivery address where during the main course of the day, someone is present to accept your delivery. Your workplace is the ideal delivery point. The courier companies cannot guarantee a delivery date or time due to the volume of their deliveries however the majority of deliveries are between 9:00am and 5:00pm. If no one is present to accept the delivery, the delivery driver will leave a delivery card in your mail box or under you door, noting that they have attempted to deliver the goods to you. This delivery card will have all the contact details for the delivery company and you will need to contact the delivery company to arrange a suitable time for a second delivery to you within 48 hours.

Delivery time from placement of order

Please allow for up to 5 to 10 working days once the order is confirmed. If you have not received acknowledgement after 10 working days please phone us on 02 4367 2999 or email us at sales@xlw.com.au

Please Note : We can not guarantee a delivery by a certain date due to the uncertainty of the delivery companies

Urgent Order 

If you have an item that has to be delivered by a certain date please note on your order in the comments section or phone us on 02 4367 2999 and we will decide whether this date is possible.

Incorrect goods supplied by us to you

We will use our best endeavors to supply you with the product you have ordered from us. On occasion however, we may accidentally supply you with an incorrect product that you have not ordered. If this occurs, we will supply you with the correct product ordered by you once the incorrect product has been returned to us in accordance with the returns guidelines set out below. If the product you have ordered is no longer available, please refer to the section refunds and credit notes (see below).

Warranty on Faulty products

Our company takes pride in offering to our customers products that are quality products. We will use our best endeavors to supply you with the product you have ordered from us in good condition. On occasion however, goods that are sealed within cartons are faulty as a result of manufacturing defect from our supplier. If this occurs, you will need to contact us immediately by email at sales@xlw.com.au or by phone 02 4367 2999. We will supply you with a replacement product ordered by you once the faulty product has been returned to us in accordance with the returns guidelines set out below. If the product you have ordered is no longer available, please refer to the section refunds and credit notes (see below).

Availability of product

All products on our website are supplied subject to availability. We will use our best endeavours to supply you with the product you have ordered from us. On occasion however, goods that are displayed on our website and purchased by you may not be available. In most cases, this is as a result of timing differences between the time you finalise your order and the dispatch of the order from our warehouse. This may also be as a result of the short supply or unavailability of the product you have ordered being available from our suppliers. If this occurs, we will contact you and offer you a part dispatch for the balance of your order that is available or issue you with a refund or credit note for that part of the order that cannot be supplied. (See refunds and credit notes below).

Returns

See returns section 

Picture Accuracy

At all times we will try to ensure that the graphics on our website are as accurate and as close to the actual products as possible. Computer colours and the large range of computer monitors available make the matching process a lot more difficult so on our website it is important to note that visual dimensions of products are used for graphic purposes only. In all cases, it essential that you use the actual written dimensions of each product when this is applicable.